Pecorama Ticket Portal

FAQs / Help

What is included with my admission ticket?

Admission includes entry to the Pecorama Gardens, the Model Railway Exhibition and a ride on the Beer Heights Light Railway. Please check the individual ticket information when booking, as inclusions may vary for special events and experiences.

Where can I purchase my tickets?

We recommend booking online in advance to avoid disappointment. Tickets can also be purchased on the day at the ticket office, subject to availability. Please note that Pecorama is a cashless site and accepts card, contactless and digital wallet payments.

What are Pecorama's opening hours?

Opening hours vary depending on the event, opening day or experience. Please check the relevant ticket page or the Pecorama website before travelling for the latest opening times.

How can I pay onsite?

Pecorama is a cashless site. We accept card, contactless and digital wallet payments.

What is your refund policy?

We are unable to offer refunds or exchanges on tickets purchased, so all sales are final.

Please ensure you review your order carefully before completing your purchase.

This policy does not affect your statutory rights.

If you have any questions or concerns, please contact enquiries@pecorama.co.uk.

Can I change my ticket?

Tickets cannot be changed once purchased. Please check your selected date, ticket type and order details carefully before completing your purchase.

How long can I stay on site?

You may stay onsite for as long as you wish until closing time.

Is parking available at Pecorama?

Yes, free parking is available onsite, with parking located within approximately 50 metres of the attraction. Designated parking spaces are available for visitors with disabilities, including spaces close to the main entrance. On particularly busy days, additional overflow parking is available.

Is Pecorama accessible to wheelchair users?

Yes. Pecorama is largely accessible to wheelchair users, with accessible toilets, designated parking spaces close to the main entrance and free admission for accompanying carers. The route from the parking area to the nearest public entrance is level and without steps. However, Pecorama is situated on a steep hillside, and some paths and areas of the gardens may present accessibility limitations.

Are dogs allowed?

Yes, dogs are welcome at Pecorama. Dogs must be kept on a lead at all times. Please be mindful of your dog's welfare, particularly on hot days. Water bowls are available at various locations around the site. Small dogs are also welcome to travel on the Beer Heights Light Railway. Please ensure you clean up after your dog and dispose of waste responsibly.

Do you have toilets?

Yes. Toilets are available in the Gardens, near the outdoor play areas, and at the bottom of the hill behind the Orion Pullman Carriage.

Do you have baby-changing facilities?

Yes. We have two areas with baby-changing facilities.

Is there somewhere to eat and drink at Pecorama?

Light refreshments are available onsite. Please note that Pecorama is a cashless site and accepts card, contactless and digital wallet payments.

What time do the trains run?

Trains run regularly throughout the day from 10:30 until 15:30, although the frequency may vary depending on visitor numbers and operating conditions. Please check with the team on arrival for the day's train times.

Please note: Trains can be quieter in the afternoon, so you may wish to enjoy the gardens, play areas and Model Railway Exhibition first and save your train ride for later in the day.

Can I buy additional train rides?

Yes. Your admission ticket includes a train ride on the Beer Heights Light Railway. Additional train rides can be purchased separately on the day, subject to availability.

Can I visit the Model Railway Exhibition without going on the train?

Yes. The Model Railway Exhibition is included with general admission, so you can enjoy the exhibition and gardens even if you do not wish to ride the Beer Heights Light Railway.

Can I leave and re-enter Pecorama?

Yes. You can leave and re-enter Pecorama on the same day. Please keep your ticket with you, as you may need to show it when re-entering.

What happens if the weather is bad?

Pecorama is an outdoor attraction, so some areas and activities may be affected by adverse weather conditions. Please check with the Pecorama team on the day if you are unsure about any particular attraction or activity.